Links to www.cityoftyler.org.
Advance permission to link to www.cityoftyler.org is not necessary. However, be aware that City of Tyler subpages may change at any time without notice. Entities and individuals linking to www.cityoftyler.org subpages must continuously verify links to our subpages. Entities and individuals linking to the City of Tyler Web site shall not capture City of Tyler pages within frames, present City of Tyler content as its own, or otherwise misrepresent City of Tyler content. Furthermore, they shall not misinform users about the origin or ownership of City of Tyler content. Any link to the City of Tyler site should open www.cityoftyler.org in a new browser, or should be a full forward link that passes the client browser to www.cityoftyler.org unencumbered. The "Back" button should return the visitor to original site if the visitor wishes to back out.

Links from www.cityoftyler.org.
The City of Tyler reserves the right to link to external web sites that it feels would provide a service to the citizen. The City of Tyler links to federal, state, and local governments that provide information and services that benefit Tyler citizens, businesses and visitors. At its discretion, the City of Tyler will consider link requests to non-governmental web sites that contain information and/or services that benefit Tyler citizens, business and visitors, such as sites for local non-profit organizations, civic groups and tourism information. Every link request must undergo review to determine its relevance and appropriateness. Links are approved for www.cityoftyler.org based on the following criteria:

The site is not a:

• Commercial site, which charges a fee for products or services online;
• Site that exhibits hate, bias, discrimination, pornography, libelous or otherwise defamatory content;
• Site that advocates or promotes the use of alcohol or tobacco;
• Site that lobbies, advocates, or advances the policies and priorities of a particular industry or enterprise;
• Site that furthers the agenda of a political organization or candidate running for office.

The City of Tyler reserves the right to deny links if it determines that a web site falls into one of the categories above or contains misleading or unsubstantiated claims.

Review Process
Email link requests to Media Services. Each link request should address how the site benefits Tyler citizens, business or visitors. The link request will be reviewed against the acceptance criteria set forth above. The Communications/Media Services Coordinator will decide whether the requesting site may have a link from www.cityoftyler.org. Decisions may be appealed to the City Managers Office. 

Conditions for Link Maintenance
We require that external web sites linked from www.cityoftyler.org meet the following conditions in order to maintain a link:

• The linked site must provide the user with access to an email address and/or a customer service telephone number, in order for users to contact the site if there are problems with format, accuracy, timeliness, etc.
• Linked sites should not excessively burden the www.cityoftyler.org customer support system. If the site excessively burdens the customer support system, the City of Tyler has discretion to take linked site off of www.cityoftyler.org.
• When the user clicks on the external web site link, he/she must have easy access back to City of Tyler. One of two options can accomplish this: A link to www.cityoftyler.org can be established on the external web site’s main page; or The "Back" button returns the user to www.cityoftyler.org.
• Linked sites must notify the City of Tyler if the site to which City of Tyler links become inaccurate or inactive.

Removal Process
Links from www.cityoftyler.org will be reviewed regularly and may be removed for the following reasons:

• The link no longer points to the original information or resource to which it was intended to point;
• The web site pointed to by the link contains inaccurate or misleading information or has changed such that it is no longer in compliance with the acceptance criteria;
• The web site pointed to by the link violates the conditions for link maintenance;
• Access to the information has become difficult due to non-standard formatting, lengthy download times, or intrusive advertising;
• The link is permanently unreachable or remains unavailable for a lengthy period.

Contact Information
For questions and concerns regarding the linking policy, email us at Media Services.