Our office hours are:
8:00 a.m. - 5:00 p.m. Monday - Friday
The Tyler Water Business Office offers next business day service for connections and disconnections.
The City of Tyler Water Utilities Department has a convenient way to pay your bill with a credit card via the City of Tyler web page. Simply go to the Online Services screen on the main page and follow the quick and easy directions.
The TWU Business Office is open for your convenience Monday thru Friday, 8:00am to 5:00pm to pay your bill in person. We are located at 511 W. Locust St, Downtown Tyler. The Business office accepts cash, checks, and money orders. TWU also has a drive thru available Monday - Friday, 7:30am - 6:00pm located on the west side of the building.
TWU provides two drop boxes for a reliable, convenient way to pay. The main drop box is located in front of the TWU building and the other is located in the Rice Road Brookshire's Grocery store parking lot near the mailboxes. Payments can be made in the form of checks or money orders. Please do not leave cash. Both boxes are emptied at 8 am Monday - Friday. Payments left after 8 a.m. will be posted the next business day.
We can set your account to automatically draft from your checking or savings account. To begin this free service you must complete a Draft Authorization Form, available in our office or online.
In addition, we need a voided check from the account you want to be drafted. Once all the information is received your water bill will be set to draft from your bank account at the next billing. You will receive a bill just as you do now and, the "Due Date" will be the actual date your bank account will be drafted.
Payments can be returned to the TWU Business Office in the blue envelope that is enclosed with your monthly statement. Payments can be made by mail in the form of checks or money orders. Please do not send cash.