City Hall, (903) 531-1100
www.CityofTyler.org
Doors to City Hall will be locked. However, staff is available by email, phone and appointment.

City Council meetings are open to the public at a limited capacity.

• Seating will be marked to follow social distancing rules and will be on a first-come, first-served basis.
• Temperatures will be taken at the door upon arrival. 
• Hand sanitizer and masks will be made available to all attendees as they enter City Hall.  Masks are required to enter the building and must be worn at all times.

For those members of the public who still wish to attend City Council virtually, the City will continue to live stream each Council meeting on Facebook to be watched live or on-demand. Members of the public who wish to participate by making a public comment on any agenda item may do so either electronically, in-person or over the phone by calling (903) 363-0651. Electronic forms must be submitted by 7 a.m. on the date of the Council Meeting. Those submitting electronically should ensure the correct phone number is provided on the form. Public speakers will be called at the phone number they list during their item of interest. Those attending City Council in-person may physically fill out a Public Participation Form located outside the Chambers’ main entrance.

Neighborhood Services, (903) 531-1303
Website
Neighborhood Services will continue to see clients by appointment only. Doors will be locked but customer service representatives remain available by phone. Payments may be placed in the drop box located at the Brookshire’s on Rice Road.

Tyler Development Center (Permitting/Building Services/Planning/MPO/GIS),
(903) 531-1151 – Permitting/Building
(903) 531-1175 – Planning/MPO
Website

The Tyler Development Center (TDC) strongly encourages customers to use their digital tools and other resources for development-related activities. Applicants can conduct development-related transactions via https://trakit.cityoftyler.net/eTRAKiT/ AND https://eplans.cityoftyler.org/.

Staff will continue to contact customers concerning scheduled development meetings as they will now be held by conference call or teleconference. Doors to the TDC will be locked; however, staff will remain available by email and phone.

Municipal Court, (903) 531-1266
Website
The Municipal Court lobby is now open to the public. Municipal Court hours will be Monday through Friday from 7 a.m. to 4 p.m. to provide customer service at the cashier windows. Court representatives will continue to be available by phone during this time for payments and/or questions regarding court matters. Defendants may also continue to make online payments through our court website.

The safety of our customers and our staff is our priority. The Court has established guidelines that ensure we are compliant with all social distancing requirements. Hand sanitizer will be provided. All customers must wear a mask upon entry into the Court.

Juries have been suspended until Sept. 1. 

Water Business Office, (903) 531-1230
Website
The Water Business Office (WBO) is open to the public with new hours of 8 a.m. to 4 p.m. on weekdays. The office will have limited access and will be realigned with social distancing markings and a security guard will be on hand to assist customers and answer questions. We encourage customers to continue to utilize our online and telephonic services as outlined below.

The WBO continues to accept all transactions (disconnect, reconnect, new services, payments and complaints) via online and telephone. Currently, the Kiosk located on the west side of the Water Office is equipped to take cash, checks and debit/credit cards.

In addition, the WBO has two drop boxes: one located at Brookshire’s on Rice Road and the second located on the south side of the building (front) of the Water Business. Customer service representatives will remain available by phone.

Tyler Transit, (903) 533-8057
Website
Tyler Transit is now running all five routes with regular service hours Monday through Friday from 6 a.m. to 8:15 p.m. and Saturday from 9 a.m. to 6:15 p.m. Bus routes do not run on Sunday. The Paratransit service will run with the same limited schedule. See full schedule. 

Tyler Transit is now charging regular fares for both services. Fares are as follows:

• Adult 12 and older: $1
• Children age 6 to 11: $0.50
• Children age 5 and under: Free
• Medicare, Seniors (65 and older), and Persons with Disabilities: $0.50

For the safety of everyone aboard, operators do not carry change. Cash fares require exact change.

Additionally, Transit has implemented a social distancing policy for riders and drivers. All buses continue to undergo extra cleaning and sanitization procedures. Hygiene guards have been added between patrons and drivers.

Tyler Animal Control and Shelter, (903) 535-0045
Website
The Tyler Animal Shelter will continue to limit services to appointment only for adoptions and reclaims of pets. Animal Control will continue to respond to calls in the community when received.

Tyler Police Department, (903) 531-1000
www.TylerPolice.com
The Tyler Police Department will continue to limit physical interaction with the public at both its stations. All front lobby services will be restricted. Investigation and patrol operations will continue as normal. For those who have questions or would like to speak with an officer, they may call the non-emergency dispatch number at (903) 531-1000.

Tyler Pounds Regional Airport, (903) 531-2343
Website
Tyler Pounds Regional Airport will remain open to the public. Disinfection best practices have been implemented in order to diminish the risk of exposure and community spread.
Any closures or interruptions to flight service will be determined by the Federal Aviation Administration (FAA).

Tyler Recycling Center, (903) 531-1388
Website
Tyler Recycling Center will operate with a modified schedule from 8 a.m. to 4 p.m. Monday through Friday, and 8 a.m. to Noon on Saturday. The center will have limited access and will be set-up to maintain social distancing requirements. Users are encouraged to wear face coverings and gloves.

Open Tuesday to Saturday from 10 a.m. to 4 p.m. Closed Sunday and Monday. A maximum of 5 visitors at a time will be allowed in the building, with a limit of 1 hour per visit. 

Rose Garden is open to visitors from sunrise to sunset. Museum and Gift Shop are now open to the public. View the full Rose Garden Center reopening plan of action for more information. 

The Glass Recreation Center is open Monday through Friday from 7 a.m. to 10 p.m. and Saturday from 9 a.m. to 5 p.m. Showers will remain closed as ordered by Governor Abbott.  

A maximum of 30 visitors at a time will be allowed in the building, with a limit of 1.5 hours per visit. Each specific exercise area will have a capacity restriction. 

• Gym: 8 people
• Weight Room: 6 people
• Track: 8 people
• Cardio Room: 6 people

Some classes and programming will be provided outdoors. Interested members must pre-register for classes by calling (903) 595-7271. 

Tyler Public Library is now open to the public with modified operating hours of Monday through Friday from 10 a.m. to 5 p.m. The Library will be allowing up to 30 patrons at a time and continuing to hold modified operations. Library facilities have been modified to encourage social distancing.

The Library’s computer lab will continue operating by appointment only. Patrons can arrange an appointment by calling (903) 593-7323.  

Curbside services for material pick-up will cease, though the Library does encourage the continued use of the self-pickup hold system for quick access to materials when coming into the building. If you place your item(s) on hold, please wait for an employee to notify you of their availability. Due to limited staffing and the quarantine process, material availability may be delayed. All returned materials will continue to go through a 72-hour quarantine period before being released to the shelves or for check out. Inter-library loans may be picked up and returned at the Information Desk. 

All Library programming will continue to occur virtually via our website and social media channels.  Follow the Library on Facebook and Instagram for more updates.  The Library also encourages everyone to participate in this year’s Summer Reading Challenge, which goes live on June 1 and will continue throughout the summer. 

Gallery Main Street/Liberty Hall/Visit Tyler Offices, (903) 593-6905
www.DowntownTyler.org
www.LibertyTyler.com
www.VisitTyler.com
CLOSED TO THE PUBLIC, AVAILABLE BY PHONE.
Gallery Main Street is now open to the public and currently exhibiting John Deaton's "Spectrum."

The downtown theater Liberty Hall will remain closed through the August due to the intimate size of the facility preventing social distancing within the lobby and restroom areas, as well as on the stage.

Liberty Hall will instead provide a new series called Liberty Live: Concerts from the Couch. Every second Saturday, during Hit the Bricks, several local artists will perform in the venue for a concert that will be streamed live on Facebook. The next Liberty Live concert will take place June 13 from 11 a.m. to 1 p.m.

Staff is in the process of rescheduling, canceling or suspending all summer events. Updates for Liberty Hall, including any virtual and live-streaming events, will be available at LibertyTyler.com and the theatre's Facebook and Instagram pages.

Customers that have purchased tickets to any Liberty Hall summer events should see the event descriptions on the website or Facebook event page for information about transfers or refunds.

For questions or more information, patrons may contact Liberty Hall or call (903) 595-7274.