Tyler Water Utilities is dedicated to providing safe drinking water along with sanitary sewer services for the residents of Tyler, while at the same time providing the highest level of Customer Service.

To Request Water Service or make any changes to your account please go to the "Water Business Office" page.

At Tyler Water Utilities, our top priority to is to keep the public safe and healthy.

The department works daily with city officials and public health partners to prepare for impacts to our customers. Each department within the utility has Continuity of Operations plan to ensure our operations continue in an emergency.

TWU follows drinking water regulations that have been established to prevent waterborne pathogens like COVID-19 from contaminating drinking water.

To learn more about these regulations, please visit the Environmental Protection Agency’s webpage.