Tyler, TX
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Understanding Your Water Bill
Tyler Water Utilities (TWU) operates as an Enterprise Fund. This means that TWU receives no tax dollars and all costs to operate and maintain the water treatment and distribution system and the wastewater collection and treatment system are covered by the revenues generated from monthly bills. TWU also collects revenues for the Solid Waste department for solid waste services on the monthly water bill. This reduces the amount of paper that customers receive from the City, and reduces the cost to the City for printing bills. All rates and fees on your bill are approved by the Tyler City Council and any proposed increases are presented and approved in open session of the Council.
Presented below is an explanation of the fees shown on a typical City of Tyler water bill.
Water and Sewer Rates
Other Miscellaneous Fees and Charges
| Fee Type | Fee Amount |
|---|---|
| Connection Fee (Charged for new service or when service is moved to a new address) | $50 |
| After Hour Turn On/Off Fee | $50 |
| Late Notice Fee (Charged when Late Notice is generated.) | $15 |
| Delinquent Fee | $50 |
| Meter Recheck Fee (One free in a 12 month period) | $25 |
| Additional Daytime Trip Fee | $25 |
| Returned Check Fee | $35 |
| Meter Testing Fee (Customer must be present at meter test site) | $50 |
| Plugging of Service Main | $250 |
| Removal of Illegal Jumper Fee | $100 |
| Meter Removal/Locked/Reinstalled Fee | $100 |
| Franchise Fee Pass Through | 5% |
| Regulatory Compliance Fee (Charged on all active water and/or sewer accounts) | $19.70 |
Water Business Office
Office Hours: M-F 8am - 4pm
Physical Address:
511 W. Locust St. Tyler, Texas 75702
Mailing Address:
P.O. Box 336 Tyler, Texas 75710
Customer Service: (903) 531-1230
Service Center: (903) 531-1285
Solid Waste: (903) 531-1388
After Hours Emergency: (903) 597-6541