The City of Tyler continues to ask all residents to report personal property damages to the Texas Division of Emergency Management through the iSTAT Damage Surveys (texas.gov). iSTAT reports could release funding from the Federal Emergency Management System (FEMA) directly to residents. For instructions on correctly reporting damages, listen to the iSTAT How-To Video Guide. 

The Emergency Operation Center is fully activated, and nine City crews and nine Forestry Service crews are working to assess damage, clear roadways, and repair traffic signals affected by the recent severe thunderstorms that moved through the area. We expect two more crews from the Forestry Service on Thursday, June 6. Residents should be cautious and aware of downed trees and power lines. 

Tyler/Smith County's Heat Response Plan is now available on Heat Response Plan | Tyler, TX (cityoftyler.org)

COOLING AND CHARGING CENTERS

• Tyler Public Library is open Monday through Thursday, 10 a.m. to 7 p.m.; Friday, 10 a.m. to 6 p.m.; Saturday, 10 a.m. to 5 p.m.; and Sunday, 1 p.m. to 5 p.m.
• Tyler Senior Center is open Monday through Friday, 9 a.m. to 5 p.m.
• Glass Recreation Center is open Monday through Friday, 7 a.m. to 10 p.m., and Saturdays from 9 a.m. to 5 p.m.

OTHER ASSISTANCE

• Grace Community Church - Contact Stephen Wickliffe (903) 216-9651.
• Marvin Methodist Church - Contact Melissa Brigman (903) 780-1259.
• Smith County's Overnight Shelter - Bullard Intermediate School, 217 Schoolhouse Rd. 
• Smith County Distribution Center (Water, Ice, Tarps) - Chapel Hill High School, 13172 TX Highway 164 East. Open 8 a.m. to 5 p.m. daily. 
• Smith County Distribution Center (Water, Ice, Tarps) - First Baptist Church, 103 East Van St. Lindale, TX. Open 8 a.m. to 5 p.m. daily. 
• Rose City Oil (clearing trees on driveways and sidewalks) - (920) 484-8357

TRAFFIC SIGNALS
Street operators are continuously working to fix traffic signals. Traffic Operations report all traffic signals are currently working.

ROADWAYS
The City Streets Department is continuing to assess damage and clear roadways. As of 2 p.m. on June 5, 354 work orders for blocked roadways have been reported. 

Volunteer organizations active during disasters are encouraged to assist in clearing trees and debris on private property. If power lines are involved do not attempt to move the lines or trees. Contact the Tyler Police Department non-emergency number at (903) 531-1000.

Residents can report flooded streets, potholes, sinkholes, downed trees, stormwater issues, and drainage issues using the free "MyTyler" phone App or by calling the Streets Department at (903) 531-1393 from 8 a.m. to 5 p.m. Monday through Friday and the Tyler Police Department non-emergency number at (903) 531-1000 during non-business hours. 

Report downed power lines to the Tyler Police Department at the non-emergency number (903) 531-1000.

UTILITIES
All essential City Services, including water and wastewater services, will continue to operate at full capacity. 

Contact Oncor at 1-888-313-4747 to report power outages. Oncor is reporting 25,000 customers remain without power.

Optimum is reporting 24,000 customers without service. Optimum has dispatched our emergency response trailer to Downtown. This trailer will provide a 1G wireless internet connection for anyone who needs access. It will remain in place until the City is fully operational again.

LAKE TYLER
Boat ramps at Lake Tyler are closed. Many roads around the lake remain closed due to trees blocking the way. 

SOLID WASTE

There will be no residential trash or recycling pick-up on Wednesday, June 5. Crews are helping the Streets Department clear out trees blocking roads. For updates, please download the Tyler Talks Trash app. 

We ask that customers remain patient during trash pick-up. Crews may be unable to collect some customers' trash because the roads are inaccessible due to downed trees, power lines, and debris.

For a fee, Solid Waste customers with a current water bill can take large limbs and brush to the Greenwood Farms Landfill at 12920 Farm to Market Road 2767. The landfill is open Monday through Friday from 6:30 a.m. to 4:30 p.m. and Saturday from 6:30 a.m. to noon.

Starting next week, residents will be able to schedule special pick-ups with Solid Waste by submitting a work order online through Bulky Items and Special Pick-Ups | Tyler, TX (cityoftyler.org). Bundle the limbs that are less than four feet and 50 pounds together, and they will be picked up free of charge. Anything larger will have to pay a fee depending on size and weight, starting at $20. 

PARKS

We urge everyone to avoid all parks and trails until all damage has been cleared. Park crews are prioritizing helping the Streets Department clear out roadways, and after that, they will start cleaning up parks. 

The Fun Forest Pool will be closed Wednesday, June 5 to the public due to debris and the potential for more rain. The pool will reopen on Thursday, June 6 at noon. 

Damaged Parks:

• Glass Recreation Center - 3 trees down (one large tree caused concrete damage on the sidewalk) 
• Bergfeld - 4 large trees down
• Rose Hill Cemetery - 7 large trees down and some headstones damaged
• Noble E. Young - 4 trees down
• Windsor Grove - 2 trees down
• Rose Stadium Parking lot - 1 tree down
• Senior Center - large tree in the middle of the parking lot
• Rose Rudman Trail - large trees down (one large tree is blocking the road in front of Hubbard Middle School)
• Goodman Museum - 3 large trees uprooted
• Lindsey Park - 2 trees down, compound fence about to collapse
• Woldert Park - scoreboard blew down - 4 trees down
• Golden Road - Light fixtures blew off
• Faulkner - 1 small tree down
• Southside - 3 large trees uprooted (one of the trees is blocking Donnybrook)
• Winters - 1 tree down on the Legacy Trail portion
• PT Cole - Large limb fell and damaged new fencing behind the restrooms
• Gassaway - 1 large tree and lots of large limbs
• Emmett - lots of large limbs
• Fun Forest - 1 large tree and 2 small trees, pool has a lot of debris
• Hillside - Neighbors large tree came down on the art wall
• Oak Grove – small limbs down
• Westview Cemetery - 7 trees down
• Northside – 1 large tree down